FAQ
Frequently Asked Questions
How can I place an order?
Browse our collections, choose your preferred product, select the available size or color, and add it to your cart.
When you are ready, proceed to checkout and follow the payment instructions.
How do I know if my order was successful?
After your order is successfully placed, you should receive an order confirmation using the contact information provided during checkout.
Please check your spam or junk folder if you do not see it.
Can I change or cancel my order?
Please contact us as soon as possible at:
Changes or cancellations may only be possible before an order has entered processing or shipment.
How can I track my order?
Once tracking information becomes available, you may receive tracking details for your shipment.
You can also use our Track Order page when tracking information is available.
How long does shipping take?
Shipping times depend on your destination, the shipping method selected, carrier operations, and other delivery conditions.
Estimated delivery information may be displayed during checkout.
Why has my tracking not updated?
Tracking systems sometimes require additional time to show the first update after shipment.
If your tracking has not changed for an extended period, contact us with your order number.
What if I entered the wrong shipping address?
Contact us immediately.
We will try to help if your order has not entered processing or shipment, but we cannot guarantee that an address can be changed after processing begins.
Can I return an item?
Eligible items may be returned within the return period stated in our Return & Refund Policy.
Items should generally remain unworn, unused, unwashed, and in their original condition.
What if my item arrives damaged?
Please contact us and provide your order number along with clear photos of the item and packaging.
Our team will review the issue and assist you.
How do I choose the correct size?
Please review the measurements on our Size Guide and compare them with your own measurements before ordering.
If a particular product includes its own sizing information, we recommend following the product-specific measurements.
How can I contact Fastion?
Email:
Website:
fastion.shop
