Refund policy
Returns
At Fastion, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 30 days after your order has been delivered.
To qualify for a return, the item must be in its original condition. It must be unworn, unused, unwashed, free from stains, odors, makeup, perfume, or other signs of use. Original tags and packaging should remain attached or included.
Proof of purchase or your Fastion order number may be required before a return can be approved.
To begin a return request, contact:
Please include your order number, the item you wish to return, and the reason for your request.
Please do not send a product back before receiving return instructions from our customer support team.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.
Include your order number and clear photographs showing the item and, where relevant, the packaging.
Our team will review the information and provide an appropriate solution.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, or product-condition reasons.
Items may be refused if they have been worn, washed, altered, damaged after delivery, or returned without required packaging or tags.
Items specifically marked as final sale may also be excluded from returns where permitted by applicable law.
If you are unsure whether an item can be returned, contact us before sending anything back.
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
If your refund is approved, the applicable amount will be returned to your original payment method.
Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
Original shipping charges may not be refundable unless required by applicable law or unless the return resulted from an error on our part.
Order Cancellations
If you would like to cancel an order, contact us as soon as possible.
Orders may only be cancelled if they have not yet entered processing, fulfillment, or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible.
Exchanges
If you need another size, color, or style, please contact our support team.
Depending on availability, you may be asked to return the original item and place a new order.
Return Shipping
Return shipping costs may be the responsibility of the customer unless the item was damaged, defective, incorrect, or applicable law requires otherwise.
Return instructions will be provided after your return request is reviewed.
Contact
For return, refund, cancellation, or exchange assistance:
Email: edwaradcrousyo@outlook.com
Website: fastion.shop
