Shipping policy

Order Processing

Orders are prepared for shipment after payment and order details have been successfully received.

Processing times may vary depending on product availability, order volume, holidays, promotions, or fulfillment conditions.

Customers will receive relevant shipping information when available.

Shipping Options

Available shipping methods and applicable charges are shown during checkout.

Shipping availability may depend on the customer's destination and the products contained in the order.

Estimated Delivery

Delivery dates are estimates only.

Actual delivery time can vary because of carrier operations, customs processing, weather, public holidays, seasonal demand, local delivery conditions, or other circumstances outside our reasonable control.

Tracking Information

When tracking information is available, customers may receive a shipment confirmation containing a tracking number or tracking link.

Tracking information may not update immediately after the carrier receives a shipment.

Please allow time for the carrier's system to display new tracking events.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you notice an error after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or shipment.

Failed Delivery

Fastion is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If a package is returned because of an incorrect address, failed delivery attempt, or refusal of delivery, additional shipping charges may apply where permitted.

International Orders

International shipments may be subject to customs inspections, import duties, taxes, handling charges, or other local fees.

These charges are determined by the destination country or local authorities and may be the customer's responsibility unless otherwise stated during checkout.

Delayed Packages

Occasional delays may occur.

If tracking shows no meaningful update for an extended period, contact us with your order number so we can review the situation.

Lost Packages

If you believe your package has been lost, contact us with your order number and tracking information.

We may review the shipment status with the carrier before determining the appropriate next step.

Contact

For shipping or tracking assistance:

Email: edwaradcrousyo@outlook.com
Website: fastion.shop